🧬 Let's accelerate medical innovation

At Power, we're making clinical trials easy to navigate for all patients.

Today, patients look to promising medical research when standard treatments have failed them. Unfortunately, there is no single source of truth that patients can understand and trust. The status quo is a government run website which is written in complex medical jargon that is impossible for most people to navigate.

At the same time, clinical trials are the bottleneck on medical innovation—new medicine takes almost 10 years to test and over 86% of all clinical trials are delayed because they can't find enough patients. This is one of the biggest problems facing the life science industry.

Power is the easiest way for patients to access promising new studies. Thus helping more patients find treatments and speeding up the progress of medical research as we go.

🏹 The role

We're building our foundational team as we expand our customer base rapidly.

In order to keep up with demand, we’re looking for a customer success lead to jump in and own the customer journey for our researchers. We need someone who’s excited to spend time working with customers directly to make sure they’re getting the full value of our platform.

You'll have an immediate and direct influence on the growth of the business and quickly become a foundational expert on the team by working so closely with our core customers on a daily basis. We’ll regularly look to you to help shape the strategic priorities and core needs for this crucial side of our marketplace.

Given how early we are, you'll have tremendous impact on:

🤔 Some of the problems we'll be working on

We don't believe in strict job requirements, but if these problems sound fun and familiar, you're probably well suited for this gig:

  1. Owning onboarding, activation, engagement, and expansion for mid market accounts ($50k-100k / account).
  2. Growing a business by obsessing over activation and retention rates for your customers.
  3. Delivering and training users on new software tools and processes.
  4. Building relationships with researchers, hospitals, and clinics.